6 steps to time management Kenny Soto

Time Management: A 6-Step Guide For Millennials

The first lesson I learned after graduating college…time management is your key to success.

No one will tell you how to structure your week, which is why time management has to be a focus on your mind starting today. If you’re lucky to get a job as soon as you finish your collegiate journey—you’ve gotten past the first of many hurdles. However, I’m sure the job you get will only be a placeholder as you take the first steps into building a name for yourself and advancing in your career. So, what’s missing? What do you need to take into account as you move forward and begin the next phase of your life?

1. Manage your weeks by setting monthly goals.

Part of the challenges that many of us face is that once we finish college, we are completely in control of our schedule. Sure, we may have a job that we have to take into account, but odds are, you won’t be working more than 40 hours a week, leaving you 128 hours in a week to prioritize your time.
We can’t think about prioritizing our time through a system of personal task management, though. This is what we’ve made ourselves accustomed to for quite some time, and it’s a paradigm that we have to shift out of very quickly. Thinking about goals that you have on both the micro (daily & weekly) levels & the macro (monthly & annual) levels is the first step in creating a system for ourselves in managing our time. I’m sure we all have goals that we want to see ourselves achieve but, if we aren’t consciously creating the infrastructure to get ourselves there—we are doing a disservice to our future-selves.

2. Make “No” a part of your toolbox.

Using no as a tool for time management Kenny Soto

One of the challenges in creating your time management infrastructure is learning that within your limited amount of time, other people want you to spend time with them. Whatever the reasons may be, everyone we know who we interact with wants us to invest our time in them. Family, friends, and employers all want us to allocate time into what they and realistically speaking we do need to comply—but not all the time.
There are certain times for example when we need to forego our instinct to please those we love and sometimes those we even work for, to focus on our self-development and goals. Not only that, we need to take into account that we need to say no to ourselves as well. Delaying gratification to get the things we need to get done on a daily basis is paramount to creating successful habits for when we are older. If we are always procrastinating, we will consistently see it as a thing that is permissible in our lives, when it certainly isn’t.

3. Focus on File/App Management.

This is a lesson I would have learned if it wasn’t for a fraternity brother of mine. There’s very little your mind can do when reacting to a cluttered desktop. The effects of poor file management are insidious, to say the least; they aren’t as harmful to your productive in from a mobile environment (doesn’t mean that the following advice doesn’t apply). If you want to speed up the process in which you work on your computer—keep it organized. This means that there should be folders and necessary subfolders for all aspects of your digital life. I’ve saved at least 20 minutes of every day ever since I took my friends advice, and I schedule every Sunday morning to file/app management just to keep clarity on my screens.

4. Screw your notifications.

This goes hand-in-hand with number 2 but deserves its section. We are bombarded with notifications daily from a whole slew of platforms. One of the main things that deter us from concentrating on our everyday tasks is the need to view and respond to every notification that comes our way. This is a big mistake, and it can cost hours during each month.
When creating the self-discipline to say no to others, you also have to say no to people online. Everyone else is being bombarded with notifications as well, so if you take 5-6 hours to respond later, it won’t ruin their day—half of the time they won’t even notice. This relates to not only your emails but, also with your social media notifications and especially your texts. I use Hubspot’s Sidekick Gmail extension to schedule all of my email replies every morning, and I won’t check my inbox until two hours before I go to bed.

5. Keep simple things, simple.

Not all of our tasks have equal importance in our daily affairs. Somethings obviously more to us than others. It’s why we all have to create the habit of selective-slacking, creating a system of putting minimal effort in the things that don’t require excellence. It is easy to make things complicated; a true challenge is making certain tasks simpler. If we can put minimal effort in things we don’t want to do, and most importantly, tackling those tasks at the very beginning of our day—we’ll have more time to do the things we want to do.

6. Schedule your sleep.

Sleeping as a habit for time management Kenny Soto

This seems obsessive but, it is an essential step to creating an effective time management system. Not only are there studies out there that mention the health implications of getting a lack of sleep, but it’s also a part of our culture as young people in our early 20s-30s to forgo our sleep to be more productive and get work as much work done as possible each day. This is getting in your way. The typical college habit of breaking night to finish a paper isn’t going to fly after graduating. People are most productive when they get 6-8 hours of sleep and even then, 20-30 naps in the middle of each day are highly recommended.
As someone who used to play video games late into the night (sometimes sleeping around 3 A.M. & waking up at 6 A.M. several days in a row) I can attest to the fact that ever since I’ve followed a rigorous sleep schedule I’ve become much more efficient in everything I do. I can concentrate more, execute tasks faster, and I am beginning to notice a greater sense of alertness ever since I had started two months ago. One of the most important factors to a healthy lifestyle is getting enough sleep, and it is a vital part of building the foundation for good time management.

If you adopt at least one of these steps into your life, I guarantee there will be a massive amount of upside on both your productivity and ability to create free time. Because, at the end of the day the best perk of establishing an efficient system of time management is, you get a lot more time to do the things you want to do—for me, that’s taking even longer naps.

If you found this article useful, click here to subscribe to my newsletter: SUBSCRIBE

Recommended articles:

  1. The 5 Secrets of Very Productive People Are Just Common Sense
  2. 16 bad habits that are sabotaging your productivity
  3. How Steve Jobs gets things done
Aaron Burden Kenny Soto

“People Get Paid To Think.”

“How do you learn on a daily basis?” “Do you think about what thoughts make up your mind?” “Are you expanding on what you already know?” “How do I make my learning habits more effective?”

I think about these questions on a daily basis, ever since one of my mentors shared this piece of wisdom with me in a recent session: “people get paid to think, Kenny.” I’ve been letting this saturate my thoughts for quite some time now. There’s a reason why not more than twelve months ago if I wanted to meet with a client, I would have had to jump through so many hoops just get an email reply. And now, clients are begging me to give them 30 minutes of my time so that they can buy me lunch.

What purpose does this quote have?

It wasn’t like this before — and now it is. Doing business seems to be easier: mentors want to teach me, and I’m much happier than I used to be. To give some context into why my mentor told me this, I’m currently taking lessons from her on public speaking and time management (two of my weaknesses as of now). She was talking about the importance of planning each week with objectives and goals in mind, and not by what tasks need to get done. And because of this, I’ve made it clearer to myself that my objectives and goals revolve around how much quality learning I could get done in any given time frame.

I live my life on a grid.

I used to think this was a good thing. I know what has to get done and when it has to be completed. It’s helped me survive college. It turns out that it isn’t enough anymore, and this is definitely news to me. It’s been a challenge to start thinking about what I need to do on a daily basis that maximizes my return on investment concerning what and how I learn.

I’ve always been curious about what people around me know; it’s why I’m considered to be a “sponge” to both my peers and my mentors. Now, I have to be more focused on how I learn and, specifically, how to position myself better in the business world. I agree with her. People do get paid to think. Expanding on her thoughts, I offer: “people get paid to think about helping others.” This is something I’ve adopted and I’m still experimenting with, and I realize it might not be the best mantra for everyone. I believe that the highest value I can bring to anyone else is by finding ways to solve their problems. Some might say, and I might agree, that it’s not only thinking but, taking action that people get paid for.

What are your thoughts? What do you believe people get paid for?

Leave a comment below and let’s talk about it.

If you found this article useful, click here to subscribe to my newsletter: SUBSCRIBE

Baim Hanif Kenny Soto Graduating College

How I Got Employed After Two Weeks Of Graduating College

If you’ve heard or read my rants for the past 6-8 months, I’m constantly trying to convince people to begin working on their personal brands. Until now, the only results I could show on the benefits of working on my personal brand is being ranked number one for my own name on Google SERPs (search engine return pages). However, now I actually can prove that what I’m alluding to when I’m speaking about my brand is the fact that it only took me two weeks to get a job after I graduated. Mind you; I didn’t even apply for the position.

Read More
selective slacking

Selective Slacking: Why Sacrificing The “A,” Get’s You More

A book highlighted it.

I just finished reading this book called Smartcuts by Shane Snow, CEO of Contently. The book’s mission is to teach its readers how to achieve their goals in less time than it takes the majority of people. In the second part of the book, Shane begins to cover a topic called selective slacking: the process of putting as little effort (and time) as possible to get the minimum requirement of a task done so that you can focus on your priorities. While reading this chapter, something struck a nerve. “All of this seems oddly familiar,” I thought to myself while reading. And that’s because I’ve been using this technique for the past two years, ever since I began taking executive roles in student government at the City College of New York.

I was always an A student. I say this to highlight the fact that as soon as I started realizing that I couldn’t do both student government and excel in my classes, I had to make a calculated choice. So I asked myself, “What was I going to sacrifice? What were my main priorities moving forward?” At first, I opted for sacrificing my sleep, which ended up making my performance suffer in both areas of my collegiate career. So I decided, that what I wanted to learn from the most was from my leadership experience and not from my courses. I’ll admit that there were times where I wanted to drop all of my coursework altogether, to focus on student government, but I wouldn’t be able to maintain or run for future positions without at least maintaining a 2.5 GPA. I already had a 3.2 and calculated that if I just had one A and one B, each semester, I could focus on what mattered to me. And that’s what I did.

Using selective slacking now.

Now that I’m a college graduate, I can see how selective slacking can be applied to almost every aspect of my life. My two top priorities right now are focusing on growing my non-profit, Futures For Students, as well as excelling in my current part-time consultancy job for a startup in New York City. There are only 168 hours in a week, and I can’t possibly manage to grow an organization, fundraise money, be excellent at my part time job, and juggle all my other responsibilities. So I’ve set up a system (I use my calendar as a Gantt chart) to let me manage my time to excel in the things I care about. And most importantly, I’ve learned to say no to almost everything that takes away from the time I need to invest in myself. Putting the bare minimum amount of effort into things that don’t matter to me (like doing household chores) but still need to get down is the focus of how I’ve used selective slacking.

It’s a technique I suggest you at least experiment with. What do you want to do more of? There is always one hobby that you can allocate more time to but, you can’t because of the other one thousand responsibilities that you have. Learn to cut those you activities that you don’t care about to save yourself time! Selective slacking is a technique that allows you design your lifestyle based on your core values and priorities. Trying this out for a month will certainly show you the benefits of prioritizing your time and energy this way.

If you want to learn more about other techniques top paying innovators use to focus on their vision and work, definitely check out Smartcuts. I finished this book in a week.

Pr2politics Kenny Soto Raven Robinson

Pr2Politics: Interview With Raven Robinson

Public Relations, The Political Arena, Advice For College Students, and More…

“Never plan, always be prepared.” – We still haven’t found out…go figure.

Raven Robinson

Episode 2 is here! Raven Robinson is the owner of Pr2Politics, a consulting firm that offers public relations services to political candidates and emerging public figures. She currently holds a Bachelor’s Degree in Political Science from The City College of New York, where she served as the President of their Public Relations Student Society of America (PRSSA) chapter. She is also the author of “Your Campaign: A business owner’s guide to understanding public relations”, a workbook that helps entrepreneurs with their public relations strategies. In 2015, Raven was featured in City & State Magazine as a “Top 40 under 40 Rising Star in Government”. Ms. Robinson is currently the Vice President of Government Affairs for The Women In Entertainment Empowerment Network (WEEN).


Show Notes:

  • Interview starts. [0:00]
  • Raven’s background. [0:33]
  • How she began to “bridge the gap.” [6:30]
  • Her experience with “Early Twitter.” [8:00]
  • Her observations on social media usage from college students. [10:50]
  • What should someone consider if they plan to start a career in public relations?  [14:24]
  • What does entrepreneurship mean to you? [17:15]
  • What is a successful life? [22:17]
  • What is a personal brand? [23:04]
  • Raven’s question for the audience… [24:44]

Book mentioned at the end: “Year of Yes: How to Dance It Out, Stand In the Sun and Be Your Own Person” by Shonda Rhimes

Shonda Rhimes Year of The Yes Kenny Soto

Recommended Articles:

  1. Why Every Marketing Major Should Toss Their Textbooks In The Trash
  2. 5 Tips for Politicians Using Social Media
Why Every Marketing Major Should Toss Their Textbooks In The Trash Kenny Soto

Why Every Marketing Major Should Toss Their Textbooks In The Trash

I have a serious issue with textbooks. As college students, we have to pay for books made 2-3 years ago that decrease in value over time, yet it is still standard practice to teach us with textbooks. My frustration comes from textbooks being used in a particular field of study: marketing. Marketing majors should only get textbooks that cover the history of marketing up to the 1,990’s. After that, there is no point in making books.

They are slowly becoming obsolete

Take, for example, as a college student purchasing a textbook on Facebook marketing. As of right now, you will get information on EdgeRank (Facebook’s algorithm/add hyperlink for more research), best practices for Facebook’s Boost Posts and Ad targeting features, and useful tips on community management on the platform. However, that very same textbook can lose value over a period of just two months. The reason is that like all other social media platforms (let’s not even go into websites in general), Facebook has updates on a weekly basis. Some of these updates are announced beforehand. However, the real challenge the marketing professor who wrote the book faces is predicting the updates that Facebook will implement in response to its competition (i.e., it’s quick update of “Live Video” in response to Periscope). And this goes for Snapchat, Peach, Musical.ly, Twitter, Instagram, and every other platform that is currently used.

What are the next steps?

We need to begin thinking of new tactics in which the education of digital marketing can be deployed to college students that meet the needs of the constantly evolving market. As with business owners, educators need to understand that the market doesn’t give a damn about all the research you conducted while creating your textbooks. If the market shifts from Snapchat to an entirely new app, your textbook on Snapchat still has some value, but not as much as it used to. Our textbooks need to “evolve” at the same pace as the needs of the market, or we will continue to see a continuing trend of marketing students not being prepared to work in their field after graduation.

If you found this article useful, click here to subscribe to my newsletter: SUBSCRIBE

Kenny Soto End of 2015

2015 End of The Year Review: The Experiences and Lessons Learned

This blog post is an entry reviewing some of the many experiences I had over the past year and what knowledge I gained from them.


First Internship Experience: SCORE

SCORE NYC is a branch of the Small Business Administration (a government entity) that helps small business owners grow their businesses through one-on-one free consultations, workshops, and online webinars.

SCORE NYC was a very special place for me this year for all of the people I was able to meet. I was able to have the opportunity to surround myself with retired business executives who came from industries ranging from corporate law and hedge fund management to digital marketing and construction. I was also able to interact with aspiring entrepreneurs who came to SCORE with questions regarding their businesses and was able to see firsthand the challenges small business owners have to endure just to serve the market. In addition to all of the opportunities to grow and learn that I gained from the people I met, I also learned a lot about two subjects I never really put that much thought into before.

What the heck is the Internet?

The first thing that I learned from my experience at SCORE is that I knew only a small amount of information when it came to what exactly the internet is. Thanks to my mentor, Maurice Bretzfield, I was able to begin to understand the importance of not only knowing the difference between the internet, www, https, FTP, mobile, and wifi but, also identifying the importance of why I should know the differences. The first month studying under him showed me how little formal education had taught me on tools that I use every single day, and it helped me understand why learning about coding, digital design, and digital marketing is vital to how I interact through the internet.

Digital Marketing and what did it have to do with me?

My primary reason for applying for the internship was because under its description it stated that all interns would learn about digital marketing. As a music major, I have learned a lot about song composition, musical theory, and performance methodology, but I did not know how I would survive in the search for a job after receiving my Bachelor’s degree. Digital marketing showed me that it’s an essential skill to at least be aware of in today’s information economy. I learned over the eight months I was at SCORE how many people were having issues just getting their businesses to be known by potential customers. Eventually, I saw that the same concerns that these entrepreneurs were facing correlated with the issues myself and some of my friends at my college where dealing with: how do we stand out from the pack? Through my eight months of diligent work, I am now able to say with confidence that I have a good grasp of Digital Marketing overall and a niche part of it – personal branding.

Buying My Name Online

In regards to personal branding, I believe another pivotal point of this past year is when I purchased my URL and built this website. The benefits of using this website are tremendous. I am now able to google myself and what I want people to see is the only thing that is shown. Controlling my online presence was one of the first things that my mentor Maurice, advised me to do. In addition to this, blogging has helped me question my ideas and develop them even more. Without this platform, I would not have been able to gather my thoughts and had others comment and provide feedback on them. I strive to not only use my website to showcase what makes me unique and why I could be of value to teams but also to help a growing community learn with me. The World Wide Web is constantly growing with pools of both high quality and mediocre content, I want to become someone who contributes to the former. Let’s not forget to mention that blogging has also helped me with my writing and grammar. Finally, it’s helping me create connections with others that otherwise wouldn’t happen. I have had the opportunity to not only interview individuals online about their experience working companies such as Google but, also get good advice on what I should do to get a job after college (which in turn provides you, the reader, with valuable content).

Starting my school year as USG President

Many challenges were thrust upon me this semester. As my college experience rapidly comes to an end, I have the privilege to lead an exceptional team as the president of the undergraduate student government at the City College of New York, and it has certainly been a role that has helped me grow as a person. From improving my time management skills, delegating tasks, making sure the entire team is aligned, managing team stress, etc. I have been exposed to a lot of real life situations that I will have to deal with after college. I consider my experience in this role as an accelerated MBA, learning how to manage a team of people and not only serve them but, serve a whole community of people (the student body) as well. I’ll certainly use the skills I am learning as president in the future, and I will be forever grateful to undergo such an incredible growth period in my life.

Reading “Think On These Things” By Jidda Krishnamurti

Think On These Things Krishnamurti

This book changed my views on our current educational system and helped me understand why it’s important to question all information was given to me, and how to integrate that process into my daily life. It was the first time I ever experience a writer pierce through the veil of what should matter most in life, which is not necessarily the answer to questions we have but, instead finding the reasons to the questions themselves first. This book is a useful resource for anyone interested in getting a fresh perspective on what it means to be essentially a creative individual.


As the new year begins I will continue to provide as much valuable content to you, the reader, whenever I can. It helps me tremendously if you provide your feedback and thoughts in the comments section below. Let’s have an amazing 2016 everyone.



Kenny S.


If you liked this article, click here to subscribe to my newsletter: SUBSCRIBE

Bareburger HQ NYC

Director of Marketing at BareBurger: Interview With Nabeel Alamgir

First Ever Podcast Episode!

"Youth is no promise of innovation and age is no promise of experience." - Nabeel Alamgir

Nabeel Alamgir Kenny Soto

This post is very special as it is the very first podcast episode that I have done. Nabeel Alamgir is a good friend of mine who is an excellent example of what it means to be an innovator and leader. As Director of Marketing at BareBurger, I wanted to interview him to see what his thoughts were on college and what he believes to be good advice that all college students should listen to. Given that this is my very first podcast episode, there wasn’t necessarily any particular format I was following (I just had a list of questions I wanted to ask him).

This conversation covers surviving college, what advice he would give to his children if they were starting college, tips for student entrepreneurs, and some of his childhood history when he arrived into the United States. You can follow Nabeel on Twitter here. Also, check out his startup, Linute, and start making your campus life more lively!

Show Notes:

  • Interview Starts. [0:36]
  • Nabeel’s background. [1:10]
  • It’s actually Martin Scorsese. [2:50]
  • If Nabeel could give advice to his 18-year-old self. [7:35]
  • If Nabeel had a child. [11:44]
  • Do grades matter? [14:07]
  • What do you look for in a team member? [18:03]
  • Does a resumé accurately show a candidate’s potential? [20:20]
  • What role does a person’s social media play in the interview process? [23:19]
  • The advice he would give a student entrepreneur. [28:55]
  • Nabeel’s one book suggestion… [31:33]

*The high school program he was talking about is: https://veinternational.org/

Book mentioned at the end: “The Alchemist” by Paulo Coelho

The Alchemist Paulo Coelho
I highly recommend reading this if you’re a fan of good storytelling and learning valuable life lessons.

If you found this article useful, click here to subscribe to my newsletter: SUBSCRIBE

Recommended Articles:
  1. Are You Ready For The 2016 Job Hunt? (12 min. read)
  2. 13 Insanely Cool Resumes That Landed Interviews at Google and Other Top Jobs
  3. 10 Must-Read Business Books for 2016
 If you have any feedback please leave a comment below so I can provide better podcast episodes in the future.
Kenny Soto Derek Magill Interview

Interview with Derek Magill: Standing Out by Advertising Your Resume Online

Standing Out From The Crowd…

I chatted with Derek Magill via Quora, over a question I asked on How can college students leverage social media to get interviews at startups?. When Derek gave his answer I was astounded by the strategy he provided me: using Facebook Ads Manager to target key employers to showcase his resume.


Derek is the Director of Marketing at Praxis, a one-year long personal accelerator that  helps young people with getting jobs and get an apprenticeship in entrepreneurship to build a portfolio of marketable skills. We did a phone interview on December 6th on how college students can stand out today before graduation by leveraging the internet.




“Derek Magill  dropped out of college a year and a half ago. He had to be creative to promoting himself to get a job.”

KS: What do you believe is the biggest challenge all job seekers face today?

DM: Right now, in particular, it would be differentiation in a marketplace that is over “credentialized.” 70% of people who graduated high school are attending college this year. The degree’s quality is getting watered down. How do you show you are a valuable team member? How do you stand out from the average bachelor’s degree holder?

KS: Is there another way to differentiate yourself online?

DM: It depends on the industry. Here are the general best practices I have:

  • First, realize a degree now no longer a guarantees a job.
  • Ask yourself: What is your value proposition (this is based on some research you’ve done, similar to a class project)?
  • What is the company doing now and what do you see yourself doing with them in the future?

The most important thing to consider is this: you are not in a passive role anymore, you are being specific and showing what you can do.

KS: Would you say that taking the extra step to stand out matters?

DM: Yes. And if you have something concrete just show it, “here are XYZ things I think you can do for your marketing.” I can do these things for you, for free to prove that I can do it.

KS: Freelance work gets your foot in the door.

DM: Of course, offer your skills up for free especially when you are young. We have the ability to work for cheap; we have fewer responsibilities at our age. What can you do right now to get your foot in the door? All of this has to be done with a given timeline, so you don’t waste your time but, this shows your value prop and how you execute.

KS: What was the genesis of creating a Facebook Ad for your online portfolio/resume?

DM: I had experience with them and my experience with marketing definitely helped. Most importantly, I had to think outside of the box to showcase my abilities.

KS: What  are the disadvantages of advertising your resume via FaceBook & social ads, if any?

DM: There is always a downside to any gamble you take. You want to take into account the company, what they are looking for, the culture, what exactly are you showing? The FaceBook ads might not fit the culture. You won’t show up to an interview with a finance firm with a hoodie and a t-shirt. Similar strategies to the ads will work with the right type of organization. The ideal target would be a marketing position if you are doing social ads for your resume. This is the biggest target for that right now.

For instance, investment banking might not be the best place to target however, it’s still open to experimentation. Not a whole lot of people are doing this so there is still room for trying. You won’t know that companies won’t like that approach until you try it. There are so many people with degrees that you need to do something different, be creative, and show your value before you even enter the door.

KS: How should you present yourself online in today’s marketplace (any best practices you have outside of social ads)?

DM: Personal website or any online platform, answers on Quora, posts on LinkedIn/medium.

Personal and professional dev makes you a better writer, thinking, creator.

It helps you slowly to establish yourself in the industry because it shows people what you know and they can latch onto. It is tremendously valuable when looking for a job or a client. The best thing you can do is create a blog and share your thoughts with the world and interact with other people in the industry and showcase  your work to people in the industry.
It’s all about building a reputation. You are building your (online) resume. Compare these two candidates: A 19-year-old candidate who applies to a marketing firm and has a resume, and one has a website with 15-20 articles. The person who shows their intelligent thoughts will be miles ahead from a person who doesn’t.

KS: Ok, so this is definitely a lot of information. How can college students get started?

DM: Quickest, easiest, and best options you have to start are:

  • Pick up a couple of topics you love and care about. Side note: that’s how Derek and I connected because we want to teach people
  • Build an online presence and create a paper trail now!
  • WordPress and Blog firms
  • Amazon Reviews and reviewing books! This shows you read important books on your industry.
  • Amazon reviews get indexed on google and can help you Personal Brand.
  • A concrete example would be, if you are a developer you should be posting code on GitHub.
  • Any intellectual should be answering questions forums and Quora now.

In the end, just don’t sit around and expect your resume to do the work for you. Adapt as needed and you’ll get better through the process.

What we have now is a consuming mindset, and then we do it for four years and when we have to build stuff after college we don’t know what to do. It’s better to build stuff now, and you’ll learn faster. College students who assume they can start after graduation and they already lost.

Final Thoughts

Let me know what value you found in this interview. Please leave a comment below and join the conversation.

If you found this article useful, click here to subscribe to my newsletter: SUBSCRIBE

Recommended Articles:

  1. How to Get a Job at Google? Answers From an Ex-Googler.
  2. 5 Tips On How To Get a Job (Or Anything Else You Want) Without a Formal Credential
  3. You Don’t Need to Get A Second Degree — Here’s What to Do Instead
  4. If You Want to Get the Job, You Don’t Need a Resume — You Need a Value Proposition
Kenny Soto Getting a Job at Google

How to Get a Job at Google: Answers From an Ex-Googler.

Brian Rabben of Growth Wizards

LinkedIn, @brianrabben

I recently had the great pleasure of connecting with Brian Rabben via Twitter who used to work at Google. He worked on the AdWords platform in 2005 and is now the CEO of GrowthWizards. We had a brief conversation on Twitter about a possible interview on his experience working at Google and what relevant advice he could give current college students who are interested in applying to Google or to any company, period. Here is the following transcript from that interview:

What was your involvement in 2005 when working on Google Adwords?

I managed the customer phone support team for Google AdWords North America, then transitioned to the AdWords Optimization Team (where I built and managed large AdWords accounts for clients to whom Google had dedicated an internal team of account reps).

How were you able to get that job opportunity?

I was referred by an existing Google employee. This is, by far, the best way to get hired at Google.

What three core principles did you gain from that specific work experience that pertains to teamwork?

“The phone support gig at Google was essentially a combination of teaching and therapy. Our angriest customers would get transferred to me after screaming at (or otherwise abusing) my team (your classic “let me speak with your manager” situation, but significantly worsened due to the complexity of the product and [resulting] frustration…). With respect to teamwork, this specific work experience helped me gain a very, hands-on, practical understanding of the following core principles:

The value of “empathy-first”:

“No matter what, we’d get a few furious customer [phone calls] every week [and] instead of being defensive from the outset, [we used] the following strategy: take 1-3 minutes to let them talk > restate their grievances > empathize with their situation > respond with a resolution [which] almost never failed.”

The value of sympathy for your team members:

“Phone CSR gigs are extremely emotionally draining…it’s even worse if you’re a sensitive person; one angry customer call can ruin your day. Sympathy, when expressed in the form of statements like “it’s not your fault, that guy is just a jerk. I know how you feel…he called in to scream at three other team members for no good reason last week”, etc. can be all it takes to re-energize a team member after an awful experience.”

The value of preparation:

“As I mentioned, a complex product like AdWords is very difficult to support because of how easy it is to misunderstand its intricacies (especially when there’s a financial punishment for misunderstanding certain intricacies). As part of their training, we made sure our junior CSRs studied every conceivable scenario (including stranger situations like how to engage with psychics and porn advertisers) so they’d be prepared to handle not only these specific scenarios, but more importantly, to learn the different psychological strategies appropriate to dealing with different customer personas (e.g. the right way to engage with a potential fraudster vs. the right way to engage with an advertiser who’s furious because she can’t figure out how to spend her huge monthly budget).”

How has your experience working at Google affected your career path? Were there any negatives from working at the company?

“Working for Google was, by far, the best career move I’ve ever made. The “I’m an ex-Googler” badge of honor has opened countless doors for me…it’s been ten years since I quit, and I’ve never needed to submit a resume.”

If a college student were to apply to Google today, what advice would you give them to help their chances in landing the job?

“Find someone who works there and figure out how to get them to refer you…I’m pretty sure Google employees still receive a cash reward if you get hired, so they’re already incentivized to help you get in, but the referral process takes awhile for them to complete, so you need to make a very strong argument that you’re the right person for the job. Perhaps even more importantly (especially for the engineers out there), if you can connect with current Googlers, you’ll learn some very important tips about how to survive the Google interview process.”

What are you looking for when recruiting new team members to Growth Wizards?

“Work ethic. My top hires are all musicians who had no digital marketing experience prior to working with me.

Intelligence and creativity are obvious musts, but, because growth marketing changes so quickly (and there are so many diverse skills to acquire before you’re proficient), more than anything, young growth hackers need to be willing to pay their dues in hours spent learning.”

I hope this was helpful and if you want to see more interviews like these just leave a comment below on the next company I should research.

If you found this article useful, click here to subscribe to my newsletter: SUBSCRIBE

Recommended Articles:

  1. Are You Ready For The 2016 Job Hunt? (12 Min. Read)
  2. How Should College Students Properly Use LinkedIn to Get Interview Opportunities?
  3. 21 of the trickiest questions Google will ask you in a job interview
Page 2 of 41234